AQUA-GON RETURN POLICY (Naperville, IL)

Terms and Conditions

All returns are subject to review and approval. Credit will be issued at the time of approval.

The following items may be returned:

• • Products in new condition and original packaging may be returned for a refund, less any original freight/fuel charges, within 30 days of the original purchase. A 20% restocking fee may apply.
  • Damaged products may be exchanged within 60 days of delivery/receipt of product.
  • Defective products are subject to manufacturer’s warranty approval* and may require a manufacturer RMA. It is the customer’s responsibility to obtain the manufacturer RMA. Our drivers will not accept warranty returns without a manufacturer RMA and/or an Aqua-Gon RMA. 

•  

The following items may not be returned:

• • Muriatic acid, sodium hypochlorite (liquid chlorine), open or used chemicals
  • Custom orders and non-stock products
    • Including, but not limited to pool panels, safety covers, pool liners, and spa covers
    • Circuit boards
  • Opened stock liners or covers
  • Used or installed equipment
    • Including, but not limited to pumps, filters, heaters, heat pumps, salt cells, motors, and lights

*All warranties are held with the manufacturer of the product. Please contact the manufacturer for their specific terms and conditions.

For general questions or concerns, please contact:

Aqua-Gon
returnsaquagonnaperville@aquagon.com
630-355-5363